Introduction
Crossing Waters Network operates crossingwatersnetwork.org, a nonprofit directory that helps families and individuals find mental health and addiction treatment facilities. This Privacy Policy explains how we collect, use, and protect information when you visit our website.
We are committed to protecting your privacy. We do not sell personal information. We do not use directory browsing behavior to target individuals in crisis with advertising.
Information We Collect
Information you provide
If you contact us to report a listing error or ask a general question, we may collect your name and email address, the message content you send us, and any other information you choose to include. We do not ask you to submit health diagnoses, treatment history, or other protected health information through this website.
Information collected automatically
When you visit our site, standard web technologies may collect your IP address, browser type and device information, pages viewed and general site usage, referring URL, and cookies and similar technologies.
Directory listings
Facility names, addresses, phone numbers, and related information displayed in our directory come from public sources, primarily SAMHSA FindTreatment.gov. That information describes treatment facilities, not visitors to our website.
How We Use Information
We use information we collect to operate and maintain the directory, respond to inquiries and listing correction requests, improve site performance and navigation, protect against spam and security threats, and comply with legal obligations.
We do not use your information to sell leads to treatment facilities or referral brokers.
Cookies and Analytics
Our website may use cookies to remember preferences and understand how visitors use the site. We may use analytics services to measure traffic and improve the directory. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Third-Party Services
Our site uses third-party services including web hosting through Hostinger, WordPress and GeoDirectory directory software, email and contact form providers, and analytics providers. These providers process data according to their own privacy policies. External links to facility websites, SAMHSA, and crisis helplines are governed by those organizations’ policies, not ours.
Health Information and HIPAA
Crossing Waters Network is a public information directory, not a healthcare provider or covered entity under HIPAA. We do not provide medical treatment and do not maintain medical records about visitors. Please do not send sensitive health information by email or contact form. If you are in crisis call 988 or 911 rather than using this website for emergency communication.
Children’s Privacy
Our directory is intended for general public use including adults seeking care for themselves or family members. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information please contact us and we will delete it.
Data Retention
We retain contact form submissions and correspondence as long as needed to respond and maintain records. Server logs and analytics data are retained according to our hosting and analytics providers’ schedules.
Your Choices and Rights
Depending on where you live you may have rights to request access to personal information we hold about you, request correction or deletion of your information, and opt out of certain analytics or marketing cookies. Contact us to exercise these rights and we will respond within a reasonable time.
Data Security
We use reasonable technical and organizational measures to protect information including HTTPS encryption, access controls, and reputable hosting. No method of transmission over the internet is 100 percent secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The last updated date below will reflect changes. Continued use of the site after updates constitutes acceptance of the revised policy.
Contact Us
Crossing Waters Network
Email: info@crossingwatersnetwork.org
Website: crossingwatersnetwork.org
Last updated: July 2026